State Farm® Insurance Agent Jonathan Phillips
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
T Taylor
November 15, 2024
5
out of
5
rating by T Taylor
"Everyone, please go to this agency and ask for "Rachel Copeland." She is an awesome person! Over the past week, I have been emailing Rachel about the two cars I have with State Farm. She gave me detail instructions on how to reduce my payments. Because I was busy, I only had time to email. But this did not matter. Every time I did, she responded quickly! She was professional, informative, with great follow-up skills. I am pretty sure State Farm has to respond to many clients in a course of one day. Despite this, I always felt my particular needs were met. Now that is what I call "Great" customer service!!!! Thank you, Rachel Copeland! Please keep up the good work! You are beyond Amazing!!!! Hi Guys, me again, I've been with this State Farm office since prior to 2016, and I can honestly say they have never failed to disappoint. Every time I've reached out, this team has been courteous, prompt, and professional. So if you're searching for a State Farm office that caters to your needs and is responsive when problems arise, please give them a call. They truly know how to take care of customers."
We responded:
"Thank you for the 5 stars T! Rachel is a great asset to our agency and I know she throughly enjoys working with customers like yourself every day!"
Alvin Adams (Xcowns)
November 8, 2024
5
out of
5
rating by Alvin Adams (Xcowns)
"I had started just casually looking for insurance when I got a call from Cody Eggersman. He promptly helped get quotes for all my needs and helped answer all of my questions. He is extremely polite, knowledgeable, and help make a hard process easy. I am excited to continue to work with him and would high suggest anyone looking for insurance through this agency to request his assistance through all their insurance needs!"
We responded:
"Alvin, thank you for sharing your experience! I'm glad Cody was able to assist you promptly and make the process easier. His politeness and knowledge are indeed valuable assets to our team. We appreciate your recommendation and look forward to continuing to support all your insurance needs. If you have any further questions or need assistance, feel free to reach out anytime. - Jonathan Phillips - State Farm Insurance Agent, Smyrna, GA"
Margo Mathis
October 29, 2024
5
out of
5
rating by Margo Mathis
"Rachel was such a help! Such a bubbly spirit and walked me through my homeowners policy with ease. I appreciate her ! I love this office even more!"
We responded:
"Hi Margo, Rachel is indeed a wonderful asset to our team! I'm glad she could assist you with your homeowners policy and make the process smooth. We appreciate your kind words and are happy to have you as part of our office family. If you need anything else, we're always here to help. - Jonathan Phillips - State Farm Insurance Agent, Smyrna, GA"
Ali Inal
October 23, 2024
5
out of
5
rating by Ali Inal
"I was dissatisfied with my previous agent, which led me to contact Jonathan Phillips, State Farm agent, based on his strong Google reviews. Erin promptly answered the phone and thoroughly addressed all my questions, such as whether they have a physical office, if they operate five days a week, and how many staff members are in the office. Given my prior experiences, these details were important to me, and they seemed like they were good enough for my needs. Erin’s knowledgeable, prompt, and genuinely attentive approach convinced me to transfer all my accounts to their agency. Each time I call, I appreciate that there is no automated system with numerous prompts. Instead, my calls are answered directly, which is a refreshing change. Thanks to Jonathan Phillips and his team for their exceptional service and professionalism."
We responded:
"Hi Ali, thank you for sharing your experience! I'm glad Erin was able to provide the detailed information you needed and that her attentive approach made a positive impression. It's wonderful to know that our direct phone service is a refreshing change for you. We truly appreciate your faith in transferring all of your accounts to our agency. If you ever have any more questions or need further assistance, we're here to help. - Jonathan Phillips - State Farm Insurance Agent, Smyrna, GA"
Doug
October 18, 2024
5
out of
5
rating by Doug
"Awesome people addressed all my concerns and answered all my questions. Even sent me a postcard welcoming me,never had an insurance company do that before..AMAZING!!! Thanks"
We responded:
"Doug, thank you for your fantastic review! I'm glad our team could address all your concerns and answer your questions. We always aim to make our customers feel welcome, and I'm happy to hear you appreciated the postcard. Your satisfaction means a lot to us. If you ever need anything else, don't hesitate to reach out. - Jonathan Phillips - State Farm Insurance Agent, Smyrna, GA"
Avery Archer
October 17, 2024
5
out of
5
rating by Avery Archer
"I highly recommend Jonathan Phillips and his team! Erin was especially kind. She was able to answer all my questions and was extremely helpful!"
We responded:
"Thank you, Avery! I'm glad to hear you had such a positive experience with our team. Erin is indeed wonderful, and it's great to know she was able to assist you effectively. We appreciate your recommendation and are here for any future needs or questions you might have. - Jonathan Phillips - State Farm Insurance Agent, Smyrna, GA"
David Altman
October 14, 2024
5
out of
5
rating by David Altman
"Jonathan was extremely helpful in finding a policy that worked for our family. He is knowledgeable about the insurance business and knows how to communicate with his clients. If I could give more stars, I certainly would!!!! Update: Erin moved my policies from another State Farm office and made the transition flawless. Her dedication to my account and policies makes me confident that Jonathan Phillips State Farm is in great hands!"
We responded:
"I am glad I was able to assist you David! Thanks for the kind words!"
Truthfully Yours
October 12, 2024
2
out of
5
rating by Truthfully Yours
"I like Debbie, who has been working there a long time. She is humorous, helpful, and country! Just what you need to brighten up any claim situation. ;-) Update: Since people like Debbie and the original team left, individuals like Aaron have been extremely rude and unhelpful. She can’t even explain things right when a change occurs, and she has an “oh well” type of attitude and makes it known that she doesn’t car if you drop the insurance. The only person who kind of saves things is Rachel. State Farm is already known to be hard to deal with when it comes to home owner claims. The nerve to try to be rude to a long standing customer who has house and auto insurance bundled! Definitely considering dropping. As a person who has lot on her plate, I would have left the moment the original team dispersed."
Guccimotor Sport
October 11, 2024
5
out of
5
rating by Guccimotor Sport
"I had a wonderful experience with Troy. He answers all my questions and he makes sure I get everything I need."
We responded:
"Thank you for sharing your wonderful experience with Troy! I'm glad he was able to answer all your questions and ensure you had everything you needed. We appreciate your feedback and look forward to assisting you with any future needs. - Jonathan Phillips - State Farm Insurance Agent, Smyrna, GA"
Noel Austin
September 27, 2024
5
out of
5
rating by Noel Austin
"I’ve with this StateFarm Company since i moved back from Georgia 6yrs ago. I love Rachel Copeland! She has been the most helpful agent I’ve ever had. She is very professional, knowledgeable, and a for sure 10/10!! Thank you guys!!"
We responded:
"Noel, thank you so much for your kind words and for being with us for the past six years. I'm glad to hear that Rachel has been able to assist you so effectively. Her professionalism and knowledge are indeed top-notch, and we're grateful to have her on our team. If you ever need anything in the future, don't hesitate to reach out. - Jonathan Phillips - State Farm Insurance Agent, Smyrna, GA"
Chi Ma'at
September 20, 2024
5
out of
5
rating by Chi Ma'at
"State Farm and specifically this office is the BEST! They are always available when I need them and I highly recommend them for anyone to feel secure in having this team take great care of you!"
We responded:
"Chi, thank you so much for your wonderful review! I'm glad to know that our team has been able to provide the support and security you need. Your recommendation means a lot to us, and we're always here to help whenever you need us. - Jonathan Phillips - State Farm Insurance Agent, Smyrna, GA"
Maneka Hodges
September 17, 2024
5
out of
5
rating by Maneka Hodges
"I’m so glad I chose State Farm as my auto and renter’s insurance carrier. Cody was a pleasure to work with and he made the selection process easy. I will definitely recommend this agency to my family and friends!"
We responded:
"Maneka, I'm glad you chose us for your auto and renter’s insurance needs! Cody is indeed a fantastic part of our team, and I'm happy he made the selection process easy for you. Your recommendation to family and friends means a lot to us. If you ever need further assistance, we're here to help! - Jonathan Phillips - State Farm Insurance Agent, Smyrna, GA"
Zitlaly Miranda
September 13, 2024
5
out of
5
rating by Zitlaly Miranda
"Have nothing but good things to say about Rachel. She makes the insurance process such a pleasant experience. She’s very knowledgeable and very kind. Great State Farm experience thanks to Rachel C."
We responded:
"Hi Zitlaly, Rachel is indeed a fantastic part of our team, and I'm happy to know she made your insurance process pleasant and seamless. Her knowledge and kindness truly shine through in her work. We appreciate your positive feedback and are here for any future needs you may have! - Jonathan Phillips - State Farm Insurance Agent, Smyrna, GA"
kay Odegard
September 12, 2024
5
out of
5
rating by kay Odegard
"Cody is a wonderful agent too work with. He has been so understanding for helping me out working the web sites. I don't know how many times I called him with questions. He always has a great attitude and always answered my questions. Thank you Cody."
We responded:
"Thank you, Kay, for your wonderful review! I'm glad to hear that Cody has been so helpful and understanding in assisting you with the websites. It's great to know he always answers your questions with a positive attitude. We appreciate your kind words and look forward to continuing to assist you with any future needs. - Jonathan Phillips - State Farm Insurance Agent, Smyrna, GA"
Phyllis D. S.
September 10, 2024
5
out of
5
rating by Phyllis D. S.
"Everyone in the office is so pleasant. Efficient and thorough."
We responded:
"Phyllis, thank you for your kind words! I'm glad you found our team pleasant, efficient, and thorough. We're grateful for your feedback and look forward to assisting you with any future needs. - Jonathan Phillips - State Farm Insurance Agent, Smyrna, GA"
Ajane Collins
September 10, 2024
5
out of
5
rating by Ajane Collins
"We have been with Jonathan Phillips State Farm insurance for over four years, they make sure to update us, help us save and Rachel is very awesome! Would recommend 10 out of 10."
We responded:
"Ajane, thank you for your kind words and for being with us for over four years! I'm glad we could help you stay updated and save money. Rachel is indeed awesome, and I'll make sure she knows how much you appreciate her efforts. If you ever need anything, feel free to reach out. - Jonathan Phillips - State Farm Insurance Agent, Smyrna, GA"
Hayley
September 5, 2024
5
out of
5
rating by Hayley
"I was able to get my rental insurance set up quickly! Rachel was awesome in assisting me !"
We responded:
"Hayley, thank you for your wonderful review! I'm happy Rachel was able to assist you quickly with your rental insurance. If you need any further assistance, feel free to reach out to our office anytime. - Jonathan Phillips - State Farm Insurance Agent, Smyrna, GA"
Rita Chandler
August 27, 2024
5
out of
5
rating by Rita Chandler
"Great people awesome service. If you want to get some protection with no worries. Go with Statefarms."
We responded:
"Rita, thank you for your wonderful review! I'm glad you found our service awesome and our team great. Your recommendation means a lot to us. If you ever need further assistance, we're here to help. - Jonathan Phillips - State Farm Insurance Agent, Smyrna, GA"
aleksandr rain
August 26, 2024
5
out of
5
rating by aleksandr rain
"I've been working with Jonathan's team for the past couple of years, and they have consistently exceeded my expectations. Recently, I noticed an increase in my State Farm bill and reached out to them for an explanation. Alicia from their office responded quickly and assured me that they would investigate the issue. She kept me updated throughout the process, reaching out when they identified the problem and again once it was resolved. It's refreshing to have a team that is so responsive, follows through diligently, and genuinely works on my behalf to resolve issues."
We responded:
"Aleksandr, thank you for your kind words and for being a valued customer over the past couple of years. I'm glad Alicia was able to assist you promptly and keep you informed throughout the process. Our team strives to be responsive and diligent in resolving any issues. If you have any further questions or need assistance in the future, please don't hesitate to reach out. - Jonathan Phillips - State Farm Insurance Agent, Smyrna, GA"
Daniel C
August 19, 2024
5
out of
5
rating by Daniel C
"Came through in the clutch when every other company was high balling me"
We responded:
"Daniel, thank you for your review. I'm glad we could assist you when other companies couldn't. If you need anything else, feel free to reach out. - Jonathan Phillips - State Farm Insurance Agent, Smyrna, GA"
Sherly
August 17, 2024
5
out of
5
rating by Sherly
"I was looking for an insurance policy for my car and Troy took his time and put together a policy that works for my budget. A couple of months later I bought a new car and needed to switch my policy over to the new and Rachel got me squared away easily and fast I told her “jeez that was painless”no long wait time or anything. This office is amazing, I even received a handwritten welcome card in the mail after I first signed up with Troy. That card made me feel like I’m not just a customer and they actually care and genuinely want to help their people. I could go on and on about how great the customer service has been but I’ll leave it here. 👌"
We responded:
"Hey Sherly, Thanks a lot for your awesome review! I'm glad Troy could help you find a auto insurance policy that fit your budget and that Rachel made the switch to your new auto so easy. It's great to know that the handwritten welcome card made you feel valued. We always aim to provide top-notch customer service and genuinely care about our clients. If you need anything else, feel free to reach out. - Jonathan Phillips - State Farm Insurance Agent, Smyrna, GA"
Maya
August 16, 2024
5
out of
5
rating by Maya
"Rachel was very professional a great help and was extremely creative to help me find ways of saving money on a monthly basis. Great working with her."
We responded:
"Hey Maya, Thanks for the awesome review! I'm glad Rachel could help you find creative ways to save money each month. It's great to have her on our team. If you need anything else, feel free to reach out. - Jonathan Phillips - State Farm Insurance Agent, Smyrna, GA"
Yolander King
August 15, 2024
5
out of
5
rating by Yolander King
"Troy with State a farm has been a Gem to work with he is very knowledgeable of the products, extremely helpful and provides exceptional customer service. Very professional and pleasant."
We responded:
"Hey Yolander, Thanks for the awesome review! I'm glad Troy has been so helpful and knowledgeable about our products. It's great to know you had a professional and pleasant experience with him. If you need anything else, we're here to help. - Jonathan Phillips - State Farm Insurance Agent, Smyrna, GA"
Ajay K
August 14, 2024
5
out of
5
rating by Ajay K
"Always appreciate Rachel’s knowlegesble guidance and cheerful help - she’s an asset to your organization!"
We responded:
"Hey Ajay, Thanks a lot for your awesome review! I'm glad Rachel could provide you with knowledgeable guidance and cheerful help. She truly is an asset to our team! If you ever need anything else, feel free to reach out. - Jonathan Phillips - State Farm Insurance Agent, Smyrna, GA"
Fred Walker
August 12, 2024
5
out of
5
rating by Fred Walker
"When I contacted Rachel at the Jonathan Phillips - State Farm Insurance office, she went above and beyond to help me by providing information quickly and taking the time to answer my questions. Thank you, Rachel, for providing such great customer service!"
We responded:
"Hey Fred, Thanks a lot for your awesome review! I'm really glad Rachel could assist you so well and provide the information you needed quickly. We appreciate your feedback and are always here to help with any future questions or needs! - Jonathan Phillips - State Farm Insurance Agent, Smyrna, GA"